We care about your family’s skin — and your privacy too. This policy explains how UKOO collects, uses, and protects your personal information when you shop with us.
When you shop or get in touch with us, we may collect:
Your name and contact details (like email and address)
Order and payment details
Information about your skin or allergies (only if you share it with us, e.g. for our Money Back Guarantee)
How you use our website (through cookies or similar tools)
We use your information to:
Process and deliver your orders
Respond to questions or feedback
Handle returns, replacements, or refunds
Improve our products and website
Share news, updates, or offers (only if you’ve subscribed — and you can opt out anytime)
We only share your information with trusted service providers who help us run our business, such as:
Payment processors
Delivery partners (like Australia Post)
IT and website support providers
We don’t sell or rent your information to anyone.
Like most websites, ukoo.com.au uses cookies that help our site run smoothly and give you a better shopping experience.
Here’s how we use them:
Essential cookies
These are the must-haves. They keep your cart, checkout, and account running properly. Without them, our site simply wouldn’t work.
Performance & analytics cookies
These help us understand how people use our website; things like which pages are visited most often, or how you found us. This information is anonymous and helps us improve your experience.
Marketing cookies
These connect with our email and marketing tools so that, if you’ve signed up to hear from us, we can make sure what we send is actually useful (and not just noise in your inbox).
Security & platform cookies
Shopify, our website host, also uses cookies behind the scenes to keep everything safe, secure, and running smoothly.
You can choose to block or delete cookies in your browser settings at any time. Just know that some parts of the site might not work as expected without them.
We take reasonable steps to keep your personal details safe from misuse, loss, or unauthorised access.
You can ask to access or update the personal information we hold about you at any time. Just email us at info@ukoo.com.au.
If you have a privacy question or concern, please contact us at info@ukoo.com.au. We’ll do our best to resolve it quickly.
From time to time, we may update this Privacy Policy. The latest version will always be published here on our website.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@ukoo.com.au
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